CHARGES:

• FREE shipping is available on all orders above INR 1000 (applicable only within Tamil Nadu).
• For orders equal to or below INR 1000, shipping charges of INR 50 will be added at check-out.
• For orders outside Tamil Nadu delivery charges are applicable. It will be included at the check-out/our team will contact you before shipping the products.
• Product batch IDs may vary depending on availability, but products are 100% original.

TIME LINE OF DELIVERY:

• The estimated shipping times are anywhere between 1 to 3 working days (within TN) or 5 to 6 working days (outside TN).
• On some occasions, there may be unavoidable delays. In such cases, you will get updates on your delivery tracking status page.

Cancellations and refunds

Damages: Suppose a client gets a damaged product; they should make an unboxing video as proof and hold on to all packaging materials and damaged goods before acknowledging the claim. It is necessary to consider that the customer should raise the complaint within 24 hours of receiving the product. Please note that SKIN GRID is not responsible for any products that are lost or damaged during delivery. Items must be repackaged in their original packaging. The shipping should be arranged by the customer themselves.  If your order arrives damaged, please contact us at theskingrid@gmail.com / +91 7904216623 (10 am–6 pm, Mon–Fri). After proper assessment, a new product will be resent to the given address.

Authenticity: At Skin GRID, we take every preventive measure to make sure that our products meet the highest quality and safety standards. Furthermore, our products are properly labelled with batch numbers, expiration dates, and a thorough report. This allows us to trace the source and quality of every product and make sure that our clients get only the finest products.

Cancellation before shipment: Suppose the order that you decided to cancel has not been shipped yet; you can write to us at theskingrid@gmail.com / +91 7904216623 (10 am–6 pm, Mon–Fri). In such cases, the order will be cancelled, and the amount will be refunded to you within 3 to 4 working days after the cancellation request has been processed by us.

Cancellation after shipment: Currently, we do not allow cancellation of orders. Cancellations cannot be made after a shipment has been dispatched. Because we use third-party logistics partners, any concerns regarding delivery will be communicated to them, and it is not possible from our side to cancel such orders.

Cancellation due to returned shipment: If the shipment is returned to us due to any rejection from the customer or the logistics partner, the cancellation will be automatic, and amount will be refunded within 3 to 4 working days.

Return and exchange policy

We offer an easy return policy to all our customers. Returns will be initiated only if faulty or damaged products are received. In such cases, you may raise a return request within 1 business day of receiving the order at theskingrid@gmail.com / +91 7904216623 (10 am–6 pm, Mon–Fri).

In case of an exchange request (subject to stock availability), INR 150 will be charged for the reshipment of the exchanged products in addition to the cost difference in the MRP of the product.

If the product is not eligible for exchange, you will receive the refund amount after deducting INR 300 from it, after we receive the exchange product.

Please note the following for the exchange of the products:

• Items must be repacked in their original packaging. The shipping should be arranged by the customer themselves.
• Returned items should be free of any signs of wear and tear.
• There must be no damage to the packaging seal or the outer carton, and the tags must be intact.
• If the bottle cap is opened, the return request will not be accepted.

We value your understanding and cooperation in these situations. Our objective is to provide our customers with quality products and exceptional service, and we will do everything to resolve any issues that may arise.

Note: For the main objective of offering the services and for other uses identified in this policy, SKIN GRID will be required to gather and host specific data and information about the users. SKIN GRID will be committed to protecting the personal information of users and will take all fair precautions to maintain their privacy.